Terms and Conditions

< Order >

You could make order either useing our shopping cart or e-mail.
If you have any enquiry before you finalise your order, please feel free to contact us by e-mail.
Since our products are handmade, no items are exactly the same even though they are the same design.
We would like to make sure everything is ok for you to do happy shopping so please do not hesitate to contact us.

For useing the shopping cart, simply click "BUY" button to send item to the shopping cart.
Once you finalised your order, Please fill information of your details and write any requests if you have them.

After you submit your order, We will send you a confirmation e-mail which tells you freight costs and payment details.
We will try to contact to you ASAP but you might receive this e-mail the day after if we received your order ofter 17:00 NZ time.


< Payment >

Payment options are Credit Card (VISA or Master) and Direct Bank deposit.

Credit Card transaction
We use Westpac Bank's Merchant Facility.
We will send you a payment request e-mail which has a link to their secure hosted payments page to let you process the payment yourself.
You will enter your credit card details directory to a secure Merchant web page.
Please remember, we only accept VISA or Master card.

Direct deposit
Please make payment to " Venus Hot Glass " bank account.
The account number will be sent to you in a confirmation e-mail.


< Delivery >

Your order usually is dispatch one or two business days after we confirm your payment.
However it depends on stock situations. If your order has to be made to order, it will take more than two days but we will discuss this in a confirmation e-mail.
Payment by online banking cannot be checked until the next business day. 
We will send you an email notifying you when your order has been shipped.

Please allow upto 3days for delivery domestically, or approx 1 week internationally. For more informations, please go to NZ Post web site.


< Postage >

Price is NZ$

Sending within NZ

$4.50 (Rural delivery +$3.70) up to 200g

Sending Internationally
These prices are estimate minium price only. We will give you actual freight cost in confirmation e-mail before you make payment. We also will give you estimate postage while you are shopping so feel free to make enquiry.

1=International Air, 2=International Courier(Tracked)

Zone A (Australia) / 1=$8.09   2=27.58
Zone B (South Pacific) / 1=$11.84,   2=$45.95
Zone C (Asia) / 1=$13.53   2=$48.08
Zone D (North America, UK and Europe) / 1=$14.59   2=$49.17   
Zone E (Rest of the world) / 1=$15.23   2=$50.20 

Link to World zone detail (NZ Post)


< Returns Policy >

Your happy shopping is very important to us. All works are inspected for obvious faults/damage before  dispatch.
If you should find faults with our works you must advise us immediately and in writing with photo(s) of the fault of works.
This can be by e-mail, but to be considered for any refound or replacement such written advise must be received by us within 3days since you received the goods.
All returns shall be packaged together with original packaging.
Goods damaged in transit you must discuss with NZ Post.

We are afraid that we don't accept returns and refunds if you have changed your mind for your purchase.
Please be sure before you make payment.


< Privacy >

The privacy of your customer data, orders and credit cards are important to us. We will not disclose or sell your customer data to any third party.

Credit card details are not stored anywhere on our servers nor in our premises. Your credit card details are processed in real time by an independent payment gateway authorised by our bank, using secure encryption.